We are often goal oriented and focused on final outcomes in our daily lives. We know what the end result is supposed to be and we get tunnel vision as we work towards it. While this can ultimately be good for getting the job done, if the process itself takes awhile it can be frustrating for others who are waiting for updates. Here is an example.
I recently returned several items via mail for an exchange. I filled out the return forms, providing my e-mail address and phone number to make contacting me easy. After dropping the package in the mail I began patiently waiting for a response. One month passed, then two. Just as I was about to give up hope of getting my new items a package arrived in the mail with my exchange as requested. Clearly, the merchant had received my return and processed my exchange. I had just been unaware of the progress being made. Of course, I could have called at any time to check on the status of my return but I, like most people, dread spending time on hold being transferred to various departments before finally reaching someone who can provide answers.
A little intermediate feedback would have made the whole experience a bit more pleasant. A quick confirmation that they had received my package and were processing my request. An e-mail to say that my new package had shipped would have been nice as well. By now, you may be shaking your head thinking "sure, we'd like to provide that level of service for our customers, but who has time?"
Would you like to keep your customers apprised of the status of their transactions? Stockpile can help. Stockpile fast free online inventory system makes it easy to track items within a single location or across multiple locations. You can even create multiple areas within a single location. That way an item can be tracked from the mail room to the return desk to the stockroom to the outbound shipment area. The best part is that Stockpile doesn't limit the number of users that can have access to this data. This means when your customer calls to check on their return anyone can quickly and easily look it up and provide the information that they need. Talk about great customer service! Wouldn't you like to be known as a business that doesn't give its customers the run around?
Are you worried that it will take too much time to update customers? When you're able to save time on inventory management you'll be able to devote more time to customer service. This can really help your business grow. Plus, since anyone can access the inventory data, you could even have employees take turns providing the updates so it doesn't take too much time away from any one person's regular tasks.
Get All the Feedback You Need with Our Fast Free Online Inventory System
Stockpile is fully customizable so you can create the fields that make the most sense for your business. Plus, it's mobile compatible so you can always access your inventory data, anytime from anywhere. Stockpile fast free online inventory system is designed for small businesses but it provides the functionality of a solution for a much larger corporation. Just because your business is small, that doesn't mean your needs are. The same is true of your customers. Even if they only place a small, inexpensive order they still deserve big time service. You never know when those little touches will turn an infrequent customer into your most loyal account. Try Stockpile today!
