Conventional wisdom would suggest that keeping people guessing can be a good thing. Keeping some information private preserves the mystery and keeps people interested. This is not, however, a good business practice. Your customers need to trust you and be confident both in your ability to deliver the good or service that you promised and your commitment to doing so in a timely, fair manner. If you leave your customers in the dark, wondering when, or if, you will deliver on your promises they may quickly become former customers. No one likes to play the waiting game. The more quickly you want something to happen, the longer it seems to take simply as a byproduct of your own anxiety. Spare your customers the drama. Keep reading for some tips to help you keep your customers informed and happy.
- Know your inventory. It's never a good idea to promise your customers something that you can't deliver. Don't assume that you still have the item that they want or need, be sure. Don't schedule a service call and then back out because you don't have the right part or tools. You need to know whether or not you have the items in stock or will need to order them. Stockpile fast inventory management solution makes this easy. You can quickly enter items into Stockpile and then track them within a single location or across multiple locations. Plus, Stockpile is mobile compatible so you can access your data, anytime from anywhere.
- Provide an estimate. Give customers an idea of when they can expect to receive the good or service they need. It's typically better to estimate more time than you think you'll actually need but be as accurate as possible. You may lose a job if a competitor promises to complete it faster or if you miss your deadline.
- Communicate. We can't stress this enough. Whether everything is going smoothly or you run into unexpected issues, it is good to keep your customers in the loop. Not only will they appreciate you touching base with them from a customer service perspective the additional details will help them make plans and other decisions.
- Follow up. Once you have delivered the good or service your relationship with the customer shouldn't end. Follow up with them to see how they felt about the experience. Did you meet their expectations? Was there anything you did particularly well or anything you could have done better? These details will help you improve your procedures going forward and could earn you a loyal customer base.
Eliminate Inventory Mysteries with Stockpile Fast Inventory Management Solution
Don't keep your customers guessing. If they become frustrated waiting to hear back from you they will tell their friends. Even worse, they could decide to cancel their order and take their business elsewhere. If you stick close to the timeline you gave them and communicate throughout the process you should have happy customers. Worried about burning the midnight oil trying to find time for all that customer interaction? Don't be. Keep reading our blog for tips to help you improve your small business processes and use Stockpile fast inventory management solution for all your inventory needs. Inventory issues can be a big headache, but they don't have to be. With Stockpile you can track inventory, run reports and more. Try Stockpile today!
