Most business owners make it a point to try to avoid disappointing their customers. Doing this just makes good business sense. Unfortunately, you may be disappointing your customers without even realizing. Keep reading to learn more about potential pitfalls that you may be missing. We'll also tell you about Stockpile quick free inventory solution and how it can benefit your business.
Misleading Advertising
Misleading advertising can have a negative impact on your business. While a customer may be fine paying full price for an item, if they expect it to be a percentage off and then find out the discount doesn't apply they may be disappointed. Feeling good about getting a deal can turn sour quickly when you realize that the sale isn't good on your purchase.
Being out of stock on a sale item can also be very disappointing for your customers, especially if they made a special trip to get that one thing. Check your inventory before you announce a promotion and have a plan on how to handle out of stock situation if they do arise.
Actions Speak Louder Than Words
If you profess to have a certain level of community or civic mindedness and then don't follow through, your customers may hold it against you. If they expect you to donate or participate in events they may be disappointed if your business isn't represented. Expectations matter when it comes to customer satisfaction.
Time Is of the Essence
Delivering on promises is great but doing it in a timely manner is even more important. If it takes you too long to fulfill a customer's needs they may view your business as disorganized or unreliable. You certainly won't earn points with them if that is the impression you give.
Always On
Everyone has a bad day now or then. When you're in customer service it can be best to minimize the appearance of being stressed, cross, or upset. If you're typically very friendly and fail to greet customers or are curt with them they may be more offended than you realize. Many people tend to assume that someone else's frustration is somehow their fault. You definitely don't want your customers to feel as though they are imposing on you or interfering with your other work. Making them feel like serving them was a pleasure can have a positive impact on their overall impression of your business.
Inventory Issues
Inventory issues are a big problem for many small business owners. Letting them get out of hand can be disastrous for your bottom line. Luckily, there's Stockpile. Stockpile makes it easy to track inventory whether you have location or a dozen. Creating item records is quick and easy. You choose which fields to include which allows you to track all the data that is important to you. You can even include a photo in your records.
Thanks to areas and locations you can be very specific about where items are kept. This makes it easy to find what you need when you need it. Running reports is also a simple process. Just a few clicks allows you to compile all the data that you need.
Want to keep an eye on your inventory while you're out of the office? Stockpile makes that easy as well. Because Stockpile is mobile compatible you can view your data while you're on the go. Ready to see what we can do for you? Try Stockpile today!
