Most small business owners, and even their employees, find it hard to take days off. It's just the nature of being small. When there are only a few people doing all the work it's hard for anyone to step away without creating more work for someone else. Often that leads to people overworking and increases…
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Singing Your Praises
Customers singing your praises is the kind of word of mouth advertising that is priceless. It's also the kind that you can't buy. You could pay customers to say nice things about your business but, besides being morally and ethically questionable, it's still not to ring as true as the testimonials from customers who are…
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Isn’t It Lovely?
Love is in the air this time of year. Or at least red hearts, pink cupids and lots of flowers to remind you that February is the month for love. Since winter is in full swing in most of the world this is a great time to tackle some challenges at work and turn them into…
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What Did You Expect?
Expectations play a huge role in determining how you feel about situations. If you expect to win first place but come in third that would be disappointing. If, however, you didn't expect to place at all third would feel pretty good. The same applies to your customers's satisfaction level. If they enter your business expecting…
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