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We often think that we are saving time by rushing through a project. The reality is that if we don’t do it right the first time we will have to do at least parts of it again to fix our mistakes. By the time we’re finished the second time, we will have spent longer working…

Christmas, Valentine’s Day, birthdays, anniversaries - each time a gift-giving occasion passes people are reminded that vague hints are seldom a good way to get what you want. Managers would do well to remember this as well. Offering vague directions or assuming that employees understand what you expect often leads to disappointment when the results…

It’s not easy to keep your customers coming back even when everything goes well. You can always have the items they need in stock, offer competitive prices, and provide great customer service but you are still in daily competition with other businesses who are doing the same things. It can be a real challenge to…