Small Business News and Inventory Management
Starting this week, I will provide a weekly recap in news and notes from around the web in the world of Small Business and Inventory Management. This tidbits can be related to information from the IRS to innovations in technology impacting small business owners as well as information on how to improve your small business.
Howard A Tullman from INC. by way of the Huffington Post (http://www.huffingtonpost.com/2012/12/20/whatever-will-sink_n_2339022.html) states that the use of the word "whatever" by your employees will kill your business. As Tullman states
"Why does this matter to you? As I’ve said before, no one sells a product any more: We’re all service businesses now. And the key deliverable is the ability to create, in the customer’s mind, the feeling of being sincerely cared for and cared about. No one cares how much you know or how good you are at your job, until they know how much you care about them. Caring costs a lot, but in the end, your people not caring is what kills businesses."
What small business owners need to realize is that spending time doing back room activities like making schedules, paying bills and counting inventory take time away from what actually adds value to your business which typically affects the bottom line. With the recent innovations in technology many of these tasks can be completed more efficiently with the use of online applications. Many banks offer online bill pay with an automatic payment schedule. Software developers have created applications that create schedules based on availability. The developers have also built inventory applications such as Stockpile to manage inventory more efficiently saving time so business owners can concentrate on more pressing concerns such as employee-customer relations.
