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Hot Potato Handoff

Our post today focuses on customer service and the hot potato handoff. It happens everyday in businesses all over the globe. A problem comes in and no one wants to take ownership of the thorny situation so they pass it on to someone else who passes it on and on until the problem just disappears.…
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Summer Lovin’

You'll love your summer more when you can spend it doing the things you love. Most of us don't get the entire summer off like we did when we were in school. Working all week means you only have two days out of every seven to get out there and soak up the sun. If…
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Cookie Cutter Customers

It might be nice if all your customers were the same.  If you had cookie cutter customers they would all be cut from the same mold. They would all want the same things, in the same way. It would be easy to figure out what they want and to develop one strategy to deliver it.…
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At Home Hacks: Cleaning Edition

Today, we're back with another post to help you organize your home. This time we're talking about cleaning products. Cleaning products are supposed to help you keep your home clean and germ-free. Unfortunately, they can take up so much space that they actually clutter up your cabinets and shelves.  And, let's not even talk about…
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