Blog

What’s Luck Got to Do with It?

What’s Luck Got to Do with It?
This time of year you'll hear lots of talk about luck. St. Patrick's Day just passed and many people aren't ready to give up their shamrocks, leprechaun tales, and their hopes of finding a pot of gold. Most people like the concept of luck. They relish knowing there is a chance that they could get lucky…
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Lessons from the Restaurant Tableside Ordering System

Lessons from the Restaurant Tableside Ordering System
By now you've probably seen a tableside ordering system somewhere around town. You may have even used one a time or two. The concept is great. Why wait for your server to come back by and check on you? You can order refills or dessert anytime using the handy system on the edge of your table.…
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Warranties, Customer Support and Replacement Parts

Warranties, Customer Support and Replacement Parts
When we talk about at home inventory management we are usually referring to be able to locate items within your home. Today, we're taking a slightly different approach. Some items in your home are so small and/or inexpensive that you'll just replace them if they break or wear out. For other items it makes more…
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Service with a Smile, Even When They Can’t See Your Face

Service with a Smile, Even When They Can’t See Your Face
"Service with a smile" used to be the gold standard in customer centric businesses. When dealing with the general public, it was always good form to smile and be as pleasant as possible to make a good impression. Today, much of your business is properly conducted online, either via e-mail, your website, or social media.…
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