Category Archives: Small Business Tips

Customer loyalty is an interesting thing. While attracting new customers is good for business, keeping the ones that you already have is even better.  At some point you will have exhausted the pool of potential new customers but if you keep them coming back that won't impact your bottom line.  We covered a number of ways…

Everyone has a bad day now and then.  You oversleep, your burn your breakfast, your car won't start, you get some bad news, you have a headache.  A bad mood can be brought on by any number of things. The important thing is to not let your bad mood affect your customer interactions. If you…

People say it all the time. "Consider the source." Usually, this cliche is invoked when someone is expressing sour grapes. Today, we'd like for you to look at this phrase a bit differently. Your mother telling you how wonderful and talented you are won't generate as much as excitement as hearing those same words from…

When you think of lost arts you probably think of things like tatting (lace making), calligraphy, plastering and other fine arts.  What might surprise you is that there are other skills that the next generation is not learning as well and many of these could impact your business and the way that you interact with…