Our post today focuses on customer service and the hot potato handoff. It happens everyday in businesses all over the globe. A problem comes in and no one wants to take ownership of the thorny situation so they pass it on to someone else who passes it on and on until the problem just disappears.…
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Cookie Cutter Customers
It might be nice if all your customers were the same. If you had cookie cutter customers they would all be cut from the same mold. They would all want the same things, in the same way. It would be easy to figure out what they want and to develop one strategy to deliver it.…
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Keeping Sale Prices Secret Can Cost You Sales
In any business it's important to have clear prices. Your customers want to know how much things cost so that they can decide whether or not to make the purchase. There are laws governing fair pricing in many service industries. There are specific regulations that require prices to be posted and return and refund policies…
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E-mail Issues
E-mail is a very popular form of communication these days. There are some definite benefits. When you call someone on the phone you may be interrupting them. Most often, they will answer the phone to silence the ringing whether it is a good time for them to talk or not. Etiquette says that you shouldn't just…
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