When you own your own business your hope is that your best will impress your customers and keep them coming back. Sometimes, that just isn't the case. There are times that, no matter how hard you try, you just can't make your customers happy. This can be frustrating and bad for business. The key to this situation is how you respond. Keep reading for some tips on how to deal with disappointing outcomes and how to use Stockpile small business inventory management system to avoid inventory issues.
Keep On Smiling
It sounds simple but it can be extremely difficult to keep a smile on your face when you're trying to satisfy a customer and just not making them happy. Unhappy customers tend to speak in raised voices and they may even use unkind words. It can be hard to keep your cool and not respond in kind. It is so important though because continuing to smile can keep the situation from escalating further. You may even impress your other customers with your calm demeanor and professional response to a negative interaction.
Often customers have a resolution in mind when they come to your business with a concern or complaint. They may want a discount, a refund, or some other perk to compensate them for whatever slight or inconvenience they feel they have experienced. Remember to consider how reasonable their request is before saying yes or no. Agreeing to unreasonable requests may make your customer happy but it could put you out of business. If you simply can't offer them what they'd like explain why that it isn't possible. It's okay to say that you can't do something. If you offer a reasonable substitution you may be able to reach an agreeable resolution. If not, you can feel confident that you did your best and tried to resolve the situation.
Keep Your Chin Up
Confrontations are by nature uncomfortable and they can impact the rest of your day if you let them. If you've had an unpleasant encounter with a customer you may need a minute to regroup. Step away if you can and take a moment to gather your composure and your thoughts. Remember that you have done your best and that you can't please everyone all the time. You may have to remind yourself of that fact several times before you actually start to feel better. Take the time and continue to think positive thoughts so that one bad experience doesn't ruin your entire day. Letting the negativity spill over can effect other customers and spread discord throughout your business.
Use Stockpile Small Business Inventory Management Solution
Don't let inventory issues cause you problems. Take control of your inventory with Stockpile. Stockpile small business inventory management solution makes it easy to track your inventory whether you have one location or dozens. Adding items is easy. Stockpile is fully customizable so you choose which fields to include in item records. This allows you to manage all the data that is important to your unique business. Using Stockpile saves you time and money and helps you focus on other aspects of your business. If you want to do the best job possible of managing your inventory you need to use Stockpile. Ready to see what we can do for you? Try Stockpile today!