If you want to keep your employees and your customers you have to make them happy. Growing your business is always a goal but growth is harder if you have to keep backfilling. That's why retention is key for both employees and customers. Keep reading for some great tips on how to make people on both sides of the counter happy. Plus, we'll have some great tips on to use Stockpile small business inventory solution to help you out.
Keep It Simple
Don't make anything more complicated than it needs to be. That goes for both employee processes and the customer experience. If employees are stressed out or find it hard to do their jobs they may become frustrated and start looking for another job. Even if they don't start job shopping you may be tempted to replace them because they fail to meet expectations. Always offer training as part of the hiring process and make processes as simple and easy to follow as possible. This will enable your employees to better serve customers which is step one in keeping your clientele happy. Make visiting your business a pleasant experience and customers are more likely to keep coming back. They may recommend your business to others.
Get to Know Them
Getting to know both your employees and your customers can really help take the mystery out of making them happy. You need to know what they want so that you can be sure you're providing what they need. Often business owners make the mistake of spending money on what they think employees and customers want. If you miss the mark you're wasting money on initiatives that aren't going to deliver the desired results. Talking to people is a great way to find out what they want. If you can't speak to everyone you can also use e-mail, social media, and surveys to gather feedback. The important thing is to gather this intel so you can spend your money on the things that are really going to have a positive impact.
Thank you is a simple little phrase that can have a huge impact. Everyone likes to feel appreciated. This is especially true for your employees and your customers. Sometimes just knowing that you recognize them and are thankful for them can ensure they will be loyal to your business. You can invest in actual appreciation events, offer incentives, or just say "thanks".
Will using Stockpile really make your employees and your customers happy? Yes! Having records in a small business inventory solution like Stockpile makes inventory management a breeze. You'll easily be able to check your inventory from anywhere. With just a few clicks you can see what stock you have and where to find to it. Adding item records is quick and easy. Because Stockpile is available for free you can give multiple employees access to the system. Stockpile is also fully customizable so you choose which fields to include in your records. This allows you to track more than just quantity and location. You can include any additional data that you'd like to be able to access electronically. You can even add a photo in the record for easier identification. When you eliminate inventory headaches that makes everyone happier. But don't take our word for it. Try Stockpile today!