For any business to succeed you need to have customers. Not just first time customers but customers that come back again and again and tell their friends about your business. The best way to turn a casual customer into a loyal one is by leaving a lasting impression. Today we've got tips on how to do that and how Stockpile can help your business.
Deliver What You Promise
The best, easiest way to impress your customers is to deliver what you promise them. Advertising and marketing are great ways to attract business but if you oversell what you can do you'll end up disappointing your customers. A steady stream of first time business will eventually peter out and your business will be in trouble. Earning a reputation as a solid business will be much better in the long run.
Make Customer Service a Priority
We say this a lot, but it bears repeating. Quality customer service is important. A customer should never feel like they are inconveniencing their employees when they checkout or ask for assistance while shopping. If that occurs your customer will have a less than favorable impression of your employees and by extension your business. Always encourage employees to greet customers in a friendly manner and to focus on them and their needs while they are in your business. Even small gestures can make a big impression.
This can be a tricky one. It's good to gather information so that you can reach out to customers in the future and a little follow up can be appreciated. Too much contact can quickly become overwhelming though so limit the number of times that you reach out. Don't just ask for something either. It's important to offer your customers something for their time when you do contact them. A coupon or promotion will be received much more positively than a solicitation for a review.
Stand Behind What You Sell
Letting your customers know that you believe in and stand behind the products and services you offer can make a great first impression. To really take that a step further you need to make good on those promises as well. If a customer does have an issue down the road it's important to respond in a timely manner and to remedy the situation as quickly as possible.
It All Adds Up
Every interaction you have with a customer comes together to form their overall impression of your business. If you build a solid foundation and top it off with some pleasant surprises you're well on your way to adding another a loyal customer to your base. Every business runs into some issues that are beyond their control. If you have a solid enough foundation with your customers you'll be able to weather these hiccups with less stress.
Inventory issues on one of those stress inducing hiccups that many businesses face. Lucky for you there's an easy way to minimize those headaches. Stockpile makes it easy to track inventory whether you have one location or dozens. Adding item records is quick and easy. Plus, it's fully customizable which allows you to choose which fields to include in item records. Why try to make a system fit your needs when you can design one that is made for your unique business? Because Stockpile is available for free, there's no limit to the number of employees who can have access to your data. Speaking of access, Stockpile is also mobile compatible. That means you can access your inventory data even when you're out of the office. All you need is a mobile device and an internet connection. Running reports is a snap. Just a few clicks and you can access all kinds of critical reporting functions. Stockpile simplifies inventory management so that you can get back to focusing on other aspects of your business. Try Stockpile today!